User Services & Experience Committee


The User Services Experience Committee (USEC) evaluates and recommends policies and practices to improve the overall experience in the provisioning and use of technology services on campus. The USEC focuses on technologies that facilitate academic administration and university services, support the student services life-cycle, and empower individual communications and collaborations throughout the university community. The USEC also represents the technology needs of administrative and academic units, as well as student-focused initiatives. The USEC makes recommendations to the IT Governance Steering Committee.

The specific charge of the USEC is to:

  • Align strategic direction for those services that intersect with the goals and objectives established by the University Strategic Plan
  • Evaluate technology requests for consistency with University priorities and IT strategies
  • Gather input from faculty, students and staff to identify service gaps and innovative ideas
  • Validate completion of appropriate analysis of solution options, total cost of ownership and readiness to execute for new initiatives
  • Recommend and propose annual investments and project priorities to the ITSC that seed innovation
  • Identify opportunities for integration and collaboration with other IT Governance committees
  • Serve as a sounding board for CIO, the Hub and IS leadership on policy changes, process and service improvements
  • Recommend creation of Working Groups and standing Subcommittees as necessary to perform detailed analysis

The USEC works in consultation with the Vice President of Information Services/CIO and the IT Governance Steering Committee to develop annual goals and areas to focus its work. The committee meets monthly and provides a quarterly report to the Steering Committee.


Committee members will be appointed by the committee Co-chairs. Membership will include service providers and service recipients, as well as representation from Information Services. We may invite guests from time-to-time to provide additional input for key decisions. It is expected that members attend all meetings or send a delegate. If attendance becomes an issue, members will be asked to reevaluate their commitment.

  • Phillip Gravely (University Communications, Co-chair)
  • Doug West (Information Services, Co-chair)
  • Sarah Abubaker (Advancement)
  • Kristen Ball (Registrar)
  • Rebecca Buffington (Enrollment Management)
  • Ray Cargill (Information Services)
  • Rodney Cogbill (Human Resources)
  • Kevin Creamer (Information Services, ex-officio)
  • Kelly Harris (Rec and Wellness, Student Affairs)
  • Beth Simms (Information Services, ex-officio)
  • Roger Skalbeck (Faculty representative)
  • Alison Smith (Business and Finance)
  • Mark Stanton (Athletics)
  • Sue Young (Financial Aid)